Top 10 Home care Provider in London 2017

For the second time in three years we are proud to have been recognised as one of the top ten most recommended home care providers in London. The homecare.co.uk Top 10 Awards 2017 highlights the most recommended Home Care Providers in each region of the UK. The Awards are based on over 4,000 Reviews by Service Users and and Family / Friends of service Users from 1st April 2014 to 30th April 2017.

High-Quality, Affordable Domiciliary Care

Day to Day Care provides professional domiciliary care in Bromley, Orpington and the surrounding areas. Since we started providing homecare services in 2003 we have established a reputation for providing high-quality yet affordable homecare. We are locally owned and managed which means we value our reputation and this is reflected in the way we run our business. Behind every promise there is a face and someone willing to take responsibility. In 2015 and 2017 we were very proud to be recognised as one of the top ten most recommended homecare service providers in London.

As well as being committed to providing high-quality domiciliary care services to our clients, we also aim to be a fair and respectful employer. We currently employ over 70 dedicated and fully-trained staff, the vast majority of whom have been with us for between two and thirteen years. Most, if not all, have achieved their professionally-recognised qualifications through us.

Our highly-qualified operations management team also has extensive caring experience. This enables them to fully understand and professionally manage the day to day challenges of providing excellent care in our clients’ homes, each and every time.

 

Our Values

We are committed to the following Day to Day Care core values:

  • To provide the highest quality domiciliary care and support to all
  • To show absolute compassion to all of our customers and colleagues 
  • To offer all staff the opportunity to excel and achieve
  • To act with complete integrity and honesty at all times
  • To identify and support opportunities for improvement

These values are vitally important to us and underpin every facet of our homecare service.

 

You Can Rely On Us

Our homecare services are constantly open to scrutiny from the various bodies that we serve or are registered with.

  • Our registration with the Care Quality Commission means we are liable to be inspected and assessed for compliance with Care Standards regulations at very short notice.
  • Our status as a preferred provider to the London Borough of Bromley means we are assessed on a quarterly basis against their own Quality Assessment framework.

 

Striving For Perfection

We pride ourselves in being one of the best domiciliary care providers in Bromley but we’re not complacent. Each year we seek our clients’ opinions on our services through our client survey. This, along with the general day-to-day feedback we receive, is useful information when determining where we need to focus our attention and resources as we strive to continually improve.

We introduced our Electronic Call Monitoring system and our 15 minute home care visits as a direct result of this feedback.

Our Current Rates

15 minutes*    £ 8.04

30 minutes     £11.49

45 minutes     £14.94

60 minutes**  £18.39

*15 minute calls are not suitable for administering personal care but are for 'check' and medication calls only.

**Visits of longer than 60 minutes are charged on a pro-rata basis at the 60 minute rate

15 minutes*  £ 9.19

30 minutes   £12.64

45 minutes   £16.09

60 minutes** £19.54

*15 minute calls are not suitable for administering personal care but are for 'check' and medication calls only.

**Visits of longer than 60 minutes are charged on a pro-rata basis at the 60 minute rate

15 minutes*  £ 11.49

30 minutes   £14.94

45 minutes   £18.39

60 minutes** £21.84

*15 minute calls are not suitable for administering personal care but are for 'check' and medication calls only.

**Visits of longer than 60 minutes are charged on a pro-rata basis at the 60 minute rate

15 minutes*  - £ 12.64

30 minutes   - £16.09

45 minutes   - £19.54

60 minutes** - £22.99

*15 minute calls are not suitable for administering personal care but are for 'check' and medication calls only

**Visits of longer than 60 minutes are charged on a pro-rata basis at the 60 minute rate

Our Coverage

The shaded area highlights the areas we currently serve.  A larger version of this map is available here.